Privacy Policy

ProfitPro provides hospitality-related business services including:

• Hotel revenue management
• Dynamic pricing support
• OTA onboarding
• OTA listing optimisation
• Rate and inventory configuration
• Distribution management
• Competitor and market analysis
• Revenue reporting
• Related hotel consulting and support

The exact scope of work for each client may be defined separately in a quotation, proposal, agreement, or service plan.

Clients are responsible for:

• Providing accurate property and business information
• Providing necessary approvals and authorised platform access
• Keeping ProfitPro informed of operational or commercial changes
• Ensuring information supplied to ProfitPro can legally be used
• Reviewing important pricing, inventory, policy, or contractual decisions when required

The client must not provide access to any account that they are not authorised to manage.

ProfitPro uses market information, property performance, demand patterns, competitor pricing, historical information, and other available indicators when making revenue-management recommendations or changes.

Hotel performance may be affected by numerous factors outside ProfitPro's control, including market demand, competition, property quality, guest reviews, economic conditions, weather, events, OTA algorithms, and platform policies.

Accordingly, historical results, projections, occupancy improvements, RevPAR improvements, or other performance examples do not constitute a guarantee of future results.

ProfitPro may manage or interact with services operated by third parties, including OTAs, channel managers, payment services, and hospitality software providers. ProfitPro does not control the availability, policies, algorithms, charges, suspensions, technical failures, or decisions of those third parties.

Service fees, billing frequency, taxes, payment deadlines, and other commercial terms will be specified in the applicable quotation, invoice, proposal, or agreement. Invoices must be paid within the agreed payment period.

The ProfitPro name, website, branding, reports, designs, documents, strategies, and original materials created by ProfitPro remain the intellectual property of ProfitPro unless otherwise agreed in writing.

Clients retain ownership of their own property information, photographs, branding, and materials supplied to ProfitPro.

ProfitPro will take reasonable measures to keep non-public client information confidential and use it only for legitimate business and service purposes.

Clients must similarly treat non-public ProfitPro information, processes, documentation, pricing structures, and proprietary materials as confidential.

We aim to provide reliable and timely services but cannot guarantee uninterrupted access to websites, OTAs, APIs, channel managers, hosting providers, internet services, or other third-party systems.

To the extent permitted by applicable law, ProfitPro will not be liable for indirect or consequential losses resulting from circumstances outside our reasonable control, including third-party platform outages, OTA policy changes, technical failures, market conditions, or inaccurate information supplied by the client.

Nothing in these terms excludes liability that cannot legally be excluded.

Either party may terminate services in accordance with the notice period or termination conditions contained in the applicable service agreement or proposal. Any outstanding amounts due for services already provided remain payable after termination.

These Terms will be governed by applicable laws of India. Unless otherwise agreed in writing, disputes relating to ProfitPro's services will be subject to the jurisdiction of courts having appropriate jurisdiction in Coimbatore, Tamil Nadu, India.

Clients may request cancellation in accordance with the notice period stated in their individual service agreement, proposal, or quotation. Where no separate cancellation term exists, ProfitPro will review cancellation requests on a case-by-case basis.

A refund may be considered where:

• A duplicate payment has been made
• An incorrect amount has been charged
• ProfitPro has agreed in writing that a paid service cannot be provided

Refunds will normally not be provided for:

• Work already completed
• Hotel or OTA onboarding already performed
• Revenue-management work already undertaken
• Client delays or failure to provide required information
• Changes in the client's business plans
• Results affected by market conditions or third-party OTA platforms

Approved refunds will be returned using an appropriate payment method within a reasonable processing period. For billing questions, contact support@profitproz.com.